Privacy Policy

At Andy's Auto Services ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us through our website and when you request our auto repair services. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding that information. By using our website or contacting us for a quote, you acknowledge and agree to the practices described here.

1. Information We Collect

We collect information that allows us to respond to your inquiry, provide an accurate estimate, and deliver auto repair services. The types of information we may collect include:

1.1 Information You Provide Directly

• Contact details such as your name, phone number, and email address.
• Your vehicle information, including make, model, year, mileage, and any symptoms or concerns you are experiencing, along with notes about the work you are requesting.
• Details you share about the service you are considering, including photos of a concern, dashboard warning lights, or preferences for parts or scheduling.
• Communications sent through our contact form, by email, by text, or by phone.

1.2 Information Collected Automatically

• Basic technical data such as your IP address, browser type, device, and referring pages, which may be collected through our hosting provider or analytics tools.
• Information about how you found and navigated our website, used to improve our content and user experience.

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests, answer questions, and schedule service or repairs.
• Prepare accurate, itemized estimates based on your vehicle and the work requested.
• Deliver auto repair services, including scheduling, technician communication, and follow-up care.
• Send service reminders, seasonal maintenance offers, or repair status updates.
• Maintain records related to your vehicle, such as estimates, repair orders, and service history.
• Improve our website, services, and customer experience over time.

We do not sell or rent your personal information to third parties.

3. How We Share Your Information

We may share your information only in limited circumstances, including:

• With service providers who help us operate our business — such as our website hosting, form submission tracking, communications, or scheduling tools — under terms that require them to protect your information and use it only for the purpose we share it.
• With parts suppliers or sublet shops involved in completing your specific repair, and only to the extent necessary to perform that work.
• When required by law, court order, or to protect our rights, property, or safety, or those of our customers or others.

4. Data Retention

We retain contact and vehicle service information for as long as needed to provide our services, respond to future requests, and maintain service records. Quote inquiries and communications may be kept even if you do not proceed with a repair. You may ask us to delete your personal information when it is no longer needed, subject to legal or contractual retention requirements.

5. Your Privacy Rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of certain communications. To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe and may verify your identity before acting on a request.

6. Cookies and Tracking

Our website may use cookies or similar technologies to understand how visitors use the site and to improve its performance. You can control cookies through your browser settings; disabling them may affect some features of the site.

7. Third-Party Links and Services

Our website may link to third-party sites or services that we do not control. This Privacy Policy applies only to Andy's Auto Services. We are not responsible for the privacy practices or content of external sites, and we encourage you to review their policies before sharing information with them.

8. Security

We take reasonable steps to protect the personal information we collect. However, no method of transmission over the internet or electronic storage is fully secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are intended for adults requesting auto repair services. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, contact us and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Company: Andy's Auto Services
• Phone: (253) 555-0142
• Email: info@andysautoservices.com
• Shop Address: 6602 S Adams St, Tacoma, WA 98409